We’re Running a Half Marathon!

A group of us here at eSpares (although not me, I’m not brave enough) has decided that we’re going to run The Royal Parks Half Marathon in October. As their website rather eloquently puts it, “[The Royal Parks Half Marathon] is one of the most scenic city runs in the world, starting and finishing in Hyde Park, and taking in Kensington Gardens, Green Park and St James’s Park.”

Read more

Golden Awards And Achievements Medal

Effectiveness Awards Finalist

I’m delighted to announce that we’ve been shortlisted for two New Media Age Effectiveness Awards.

Our Fix It Yourself videos are up for both the ‘Best Retail Campaign’ award and the ‘Best Use of Video’ campaign. To see our name (or rather, the name of our Fix It Yourself campaign) in a shortlist that includes Nike, Coca-Cola and Harry Potter and the Deathly Hallows Part 1(!) is a bit mindblowing really.

Read more

Elementary

The oven element is one of the most commonly bought part types on our website. In the cookers & hobs category, it sits alongside control knobs, cooker door seals and oven shelves.

The major difference it has with those exalted peers? It involves getting ‘under the bonnet’ of the appliance a little more, and is a Fix It that less people are willing to try than the simpler task of replacing a control knob.

Read more

A Quality Lawnmower

Love the lawnmower in this video. I’ve had a go on it, it has a throttle and propels itself, you pretty much just guide it. Great for medium sized gardens. The thing may look pretty gnarly (the cassette blade looks like it’d make a bit of a mess of your extremities), but simply put together and easily maintained.

Read more

4 Day Weekends Are All The Rage

They’re like London buses, kind of. A mere two days after reopening after Easter 2011: The Eastering, the Call Centre will be closing again this afternoon. It will remain in that state until Tuesday, a day when I daresay the country’s collective head may be slightly fuzzy. Apart from our Call Centre agents of course – they will be fresh as daisies and waiting to take your calls.

Read more

Easter Weekend

The eSpares Call Centre will close at 6pm today, Thursday 21st April. It will remain closed for the duration of the Easter weekend, and will reopen at 8am on Tuesday 26th April.

In the meantime, have a great weekend. You probably won’t need much inspiration, but here is a list of things you could do over the next four days:

Read more

OFT launches warranty investigation

Extended warranties offer poor value for money for most consumers. That was clear finding from a piece of research that we published earlier this year – The Billion Pound Waste of Money. We commissioned a detailed report and conducted an extensive survey into the extended warranty market to get a better understanding of what’s going on. We passed on our findings to the Office of Fair Trading and urged them to investigate.

Read more