User submitted reviews are such a vital part of the online buying process that we no longer simply hope we’ll find them; we expect them to be there. Reviews add objective opinion and harness the most powerful marketing tool in the world: word of mouth. And it’s not just about finding products that only have great reviews.
Today I am a very proud chap. I get to introduce our new video series. It’s called the ‘How Appliances Work’ series, hosted by the very knowledgeable Matt. There’ll be plenty more in the future, but in the meantime here’s the first…
We’re getting towards last cut of the year kind of time, and after a hard summer of keeping the grass in check, does your lawn mower need a bit of love? Even if all seems well, it’s always worth giving it a quick MOT to make sure everything’s running smoothly.
Door seals are one of the most commonly damaged parts of an oven, but they’re also one of the easiest to replace – even if you can’t find a genuine replacement for your model number. In this video, I show you the wonders of the universal door seal; coming to the aid of oven owners everywhere.Read more
Our Call Centre is closing at 6pm today, Friday 27th August, and will remain closed for the duration of the Bank Holiday weekend. It will reopen on Tuesday 31st August at 8am. In the meantime, enjoy your long weekend, and let’s hope the weather holds out.Read more
Over the last year or so we have been making an effort to provide a more helpful ‘fix it yourself’ (FIY for short) web experience by creating our own ‘How To’ videos. At the time of writing we’ve got over 130 videos, with 750,000 total views, across 12 video sites. The vast majority of these are viewed on our Advice Centre and YouTube channel.
However, we are just a small drop in the web’s ‘How To’ ocean. Here’s a look at some of the best FIY the web has to offer…
Fixing a home appliance yourself actually feels good.
I’m quite used to fixing home appliances in front of the camera for the eSpares how-to videos. It’s a completely different kind of working day from the usual meetings and sitting at my desk. I really enjoy taking appliances apart and discovering (usually) how easy it is to fit spare parts and get them working again. Fixing it in front of the camera and thinking about how we can make the process as clear as possible for the viewer is sometimes challenging, but it’s incredibly rewarding too; particularly when we get customer comments through the eSpares site or through YouTube. Most viewers really appreciate the effort that we’ve gone to in helping them fix their appliance.Read more
Manufacturers who fail to provide appliance spare parts can be causing untold damage to their reputation. Although manufacturers are not obliged to support their products with spare parts beyond the initial warranty period, not doing so can leave customers feeling abandoned and likely to avoid that brand in the future.
Opting for a fridge or freezer that features a high energy-efficiency rating or is labelled with the recommended logo will ensure the model that you have is as frugal as possible when it comes to electricity use.
A refrigerator operating at its optimum level can save you a lot of money on electricity bills, and it’s a lot better for the environment too. So, what are the ways you can make sure that your refrigerator is energy efficient?Read more