I'm never going to buy a new appliance again

April 14, 2010 | General Appliance Care & Advice | 4 comments

One of the obstacles that we’ve had with our help videos is that we’re a bit limited to the appliances featured based on what our team members own. We’ve got to hold our hands up, we’re a thrifty bunch and we didn’t want to shell out a lot of money on new appliances for our videos.

Mike got the idea to source old broken appliances on eBay, trying to get them as cheaply as possible, just to see what we could get.

Here’s what we bought…Read more

Are You a Customer Service Guru?

April 9, 2010 | Uncategorized | No comments

We’ve started our search to recruit an excellent Customer Support & Sales Advisor to join our team.

Providing a top rate service to our customers is our absolute priority and the successful candidate will need to demonstrate excellent communication and sales skills, be flexible and professional. You will need to be computer literate and be very comfortable navigating around websites and intranets. You must be fluent in English and have had experience in delivering great customer service in a previous role. We’re looking for someone with a ‘can-do’ attitude who can take ownership and continually strive for improvement.

We have a great working environment, the team is vibrant, young and friendly and our offices look out onto the river Thames in Chelsea.

Main duties include:

  • Dealing with high call volumes from customers wishing to place orders for their appliances
  • Chasing enquiries for expected deliveries
  • Processing returns and cancellations
  • Liaising with our suppliers
  • Using appropriate software programs to locate parts

This is a permanent/ full time position, working 5 (40 hours a week) out of 6 days. The call centre operates a shift pattern which includes working weekends. Our opening hours are 8am – 6pm, Monday – Saturday.

To apply please email your CV and a covering letter explaining why you’re perfect for this eSpares job. The email address to use is: callcentrejobs@espares.co.uk.

Open Dishwasher

How To Replace A Washing Machine Drum Paddle – New Video

April 8, 2010 | Laundry Appliance Repair, Help & Advice | No comments

The lifter in your washing machine drum is responsible for agitating your clothes so that the dirt disperses and your laundry becomes clean. If the drum lifter is broken not only will your clothes not get as clean as they should, but you could also risk creating tears in the items that you’re trying to clean. In a similar vein you could lose socks and small articles of clothing through the gap a missing lifter creates.

Read more

How to replace a washing machine lifter – new video

April 8, 2010 | Uncategorized | No comments

The lifter in your washing machine drum is responsible for agitating your clothes so that the dirt disperses and your laundry becomes clean. If the drum lifter is broken not only will your clothes not get as clean as they should, but you could also risk creating tears in the items that you’re trying to clean. In a similar vein you could lose socks and small articles of clothing through the gap a missing lifter creates. Replacing a drum lifter in most washing machine models is quite easy. In this new eSpares video Helen will show you how to fit a drum lifter in a Hotpoint washing machine:

Little Girls And Boys

A Lightbulb Moment – New Video

April 6, 2010 | eSpares Updates  |  Kitchen Appliances Repair, Help & Advice | No comments

As a retailer one of our business objectives is to increase customer satisfaction by ensuring that you get the right product every time. In the world of spare parts we acknowledge that it can be a bit confusing to find the correct part the first time around.

Oven light bulbs are an area where we knew that we needed to improve. Oven lamps had a high return rate in addition to customer reviews that shared the sentiment the bulb didn’t fit but wasn’t worth the hassle to return. We weren’t happy about this; it reflects a very poor customer experience. In response we shot this short and simple video to ensure that our customers get the right oven bulb the first time around:

Our objective for this video is to help reduce our returns rate for cooker light bulbs and increase our customer happiness.We’ll be watching our customer reviews and returns rates to make sure that we’ve achieved our goal.

Hands Holding Microphones

2 Minute Interview With..

March 23, 2010 | eSpares Updates | 1 comment

Name:
Lloyd Handahu

Job title:
Business Development Manager

Length of time at eSpares:
6 years

Most recent CD purchase/download?

Maxwell’s Urban Hang Suite

Favourite TV shows?

Scrubs, Arrested Development, Dave Chappelle Show, Chuck and very embarrassed to say Glee

Worst habit?

White Converse trainers

What stresses you out?

When I leave South London, and Bruce because he is never nice to me

What do you do to relax?

Sleep ZZZ

Why are we here?

To live and enjoy life

Who is your role model?

My Mum

Which celebrity annoys you the most?

Jordan

What are you up to this weekend?

Just a little drink, and sleeping if I’m lucky

You’re in a time-machine – where would you go?

Into the future just to see how I turn out, and give my future self a big hug

Do you know who broke the microwave in the Unit 21 kitchen?

Tofik Saad heating up a fish lasagne which stank up the whole office.

Favourite spare part?

Universal 4 Sided Oven Door Seal Kit – it’s a love-hate relationship.

Funniest thing that has happened to you at work?

Too rude to say; basically involves a very lovely housewife trying to proposition me due to my nice telephone manner.

Ideal holiday scenario?


-With a fruity cocktail

What should we do for our next company night out?

Karaoke night

Who do you want to be interviewed next?

Michael Kuhlmann [Customer Support]

Mikes Running Medal

Easy Rider

March 19, 2010 | eSpares Updates | No comments

The weather in London has been slightly less abominable in the last few days, people have been venturing outside with little more than t-shirts and the odd sunbather (perhaps misguided) has been spotted in green areas. Spring must be upon us.

Spring can be a magical time, the temperature dial begins to creep up, you get a couple of long weekends in May, daffodils bloom… but on London’s streets, a different kind of photosynthesis occurs. After the cold winter months when only the most devoted/foolhardy cycle to work, longer evenings and slightly warmer temperatures cause the less fanatical cyclists like myself to germinate and multiply on to the roads and dedicated cycle paths of the city.

Since my last ride to work at the end of November last year, the muscles I used to move and steer seem to have fallen in to disrepair; after getting in to eSpares Towers on Monday morning I was good for nothing more than going back to bed and moaning about my legs pumping what felt like battery acid. I’ve progressed very slightly over the week, to the point where it’s now Friday afternoon and I don’t feel the need to sleep until I go home and my legs aren’t quite as cramped as they have been on previous days.

My physical failings aside, here at eSpares we think cycling is a great way to get to work; you save money, get some exercise and have a bit of fun too. Ten of us are cyclists at the moment (video star Helen being the most devoted/foolhardy), and our number may grow over the more clement months ahead. We operate the national Ride2Work scheme with the good folks at Evans Cycles, which offers eSpares employees the chance to pay for bikes over twelve months, with significant savings made through tax relief.

Here’s to more sunny mornings and evenings this year; anything to keep us off London Underground can only be a good thing!

Internet Icons

How To Replace a Flymo Lawnmower Motor – New Video

March 18, 2010 | Gardening Tips | No comments

I’ve got to hold my hands up to say that I’ve never fitted a lawnmower motor before. To be quite frank I would have found this task daunting and may even have considered just replacing the whole lawnmower if the motor bit the dust. This video on how to fit a Flymo lawnmower motor surprised me as it demonstrated that fitting is actually really easy. After watching this I feel confident that I could take on the task of replacing my mowers motor should the time come.

Karcher Pressure Washer Videos

New Karcher Pressure Washer Videos

March 12, 2010 | Gardening Tips | 1 comment

We’ve always thought that we were missing a trick by not having video content for the pressure washers we offer. Whilst we clearly list the features of each pressure washer we sell, it’s not universal knowledge what exactly 100 bar of water pressure really means or what level of clean you can expect from the dirtblaster lance. If our customers could see how truly easy (and fun) Karcher pressure washers are to use surely it would make the decision of which one to purchase much easier. In basic terms we simply wanted to demonstrate how a pressure washer works. These first two videos demonstrate the functionality of the Karcher pressure washers.

This year Karcher have released an update of their Hose and Handgun Kit for all pressure washers from the K2 to K7 series. Last year we received a lot of questions on the old kit and how to fit it and we’re pleased to see that the upgraded version features “Quick Connect” technology.