Showing posts from: Kitchen Appliances Repair, Help & Advice

Moving A Fridge Freezer

Moving Fridges and Freezers

October 19, 2010 | Kitchen Appliances Repair, Help & Advice | No comments

Should you leave them to stand after moving them?

I was recently asked about the correct thing to do when moving a fridge or freezer. Is it true that you’re supposed to leave your appliance to stand for some time before you switch it on again? I’m well aware of the advice but I really didn’t know whether it was based on any facts or was just an old wives’ tale. There’s certainly plenty of conflicting information on the Internet, ranging from scary assertions that your fridge will definitely blow up to outright dismissal as an urban legend.

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Washing Machine Drum

Detergent Dispensers – All You Need to Know

September 23, 2010 | Kitchen Appliances Repair, Help & Advice | No comments

Detergent dispensers are a vital part of a dishwasher, without it you’re just pumping regular old water round the washer, and that ain’t no good if you want crockery and cutlery that’s meal worthy once the cycle’s finished. Like the cutlery basket, it’s a part of the dishwasher that’s getting used constantly. Constant use can lead to wear and tear, and sometimes wear and tear will lead to damage.

You’d have thought that replacing a dishwasher detergent dispenser is one of those pop in-pop out FIY jobs, but actually, it’s a little more involved than that. Luckily, you have the knowledgeable Helen on hand to guide you through fitting it. Enjoy.

Yellow Kitchen with Cookerhood

Smelly Cooker Hood

May 20, 2010 | Kitchen Appliances Repair, Help & Advice | No comments

The cooker hood is responsible for extracting the air around hob, funnelling grease from collecting elsewhere in the kitchen and helping to keep cooking smells to a minimum. It’s a little known fact, but your extractor fan needs regular maintenance in order for it to perform fully. All the filters on a cooker hood should be replaced at least once every year to keep your kitchen from becoming smelly. If you’ve got a metal filter on your extractor fan this should either be cleaned of grease build up or replaced. In this new video Rory will show you how to clean the grease from a metal cooker hood filter.Read more

Little Girls And Boys

A Lightbulb Moment – New Video

April 6, 2010 | eSpares Updates  |  Kitchen Appliances Repair, Help & Advice | No comments

As a retailer one of our business objectives is to increase customer satisfaction by ensuring that you get the right product every time. In the world of spare parts we acknowledge that it can be a bit confusing to find the correct part the first time around.

Oven light bulbs are an area where we knew that we needed to improve. Oven lamps had a high return rate in addition to customer reviews that shared the sentiment the bulb didn’t fit but wasn’t worth the hassle to return. We weren’t happy about this; it reflects a very poor customer experience. In response we shot this short and simple video to ensure that our customers get the right oven bulb the first time around:

Our objective for this video is to help reduce our returns rate for cooker light bulbs and increase our customer happiness.We’ll be watching our customer reviews and returns rates to make sure that we’ve achieved our goal.

Snow And Trees

How The Web Keeps Products Going For Longer

March 11, 2010 | eSpares Updates  |  Kitchen Appliances Repair, Help & Advice | No comments

Undeniably as a company we love it when eSpares gets name checked in a blog, who wouldn’t? Aside from the mention I enjoyed the recent blog post by @robram, because he highlights how the web keeps products going for longer. The post explains how Rob used the resources available online to diagnose and fix the broken door lock on his dishwasher. The Internet allowed Rob to fix his dishwasher himself, spending only £10 and 30 minutes of his time.

I personally love stories where people empower themselves via information gleaned from the Internet. Whether it be learning to play the ukulele from MusicTeacher2009 on YouTube or using the 367 recipe reviews for Chocolate Stout Cake to pimp out your baking and create a thing of beauty.

Rob Mansfield, I salute you for fixing your dishwasher yourself. Long live the Internet!