Showing posts from: eSpares Updates

Order In Time For Christmas

December 15, 2010 | eSpares Updates | No comments

If you need that oven door seal to avoid a turkey disaster, or your vacuum cleaner extension tube has cracked and your having the in-laws over, have no fear – so long as you place your order in good time we can make sure you have your spares before the 25th.

The latest you can order to guarantee delivery before the big day is Monday 20th December for standard delivery, and Tuesday 21st December for next day delivery.

These dates only apply to orders despatched to UK addresses for products marked as ‘In Stock’. Additionally, we can’t guarantee pre-Christmas delivery if there’s further major snow disruption as there was earlier in the month. Fingers crossed we don’t get a white Christmas!

Water Pipe And Leak

Weather vs. Deliveries

December 3, 2010 | eSpares Updates | No comments

The weather has hit the country hard. This has affected supplier deliveries to us, as well as the orders we’re shipping out to you our customers. Due to these adverse conditions we are currently experiencing, the delivery of some orders is inevitably being delayed as our delivery couriers are understandably struggling to reach many areas.

If your order has been delayed then we sincerely apologise. Be assured that our delivery partners are doing everything they can. As the conditions ease, things should return to normal.

Call Times – Bear With Us!

December 1, 2010 | eSpares Updates | No comments

It’s very cold and particularly snowy around the whole of the country at the minute; and you know what snow and the like does to our transport system. Unfortunately a number of our staff have been affected, including those who work in the Call Centre and take your calls.

We understand that a lot more people will be staying at home today, and may be using that time to catch up with appliance fix-its. So the situation we’re facing is potentially more calls coming in with fewer staff to answer those calls. We do apologise if it takes a while to get to your call, but please bear with us, we are doing our best to get to you as soon as possible.

In the meantime, if you’re lucky enough to have an unexpected day off, get yourself down the park with a sled and a carrot (for the snowman’s nose) and enjoy.

Star Gazing

November 15, 2010 | eSpares Updates | No comments

Today we’ve been mostly working hard editing videos and generally catching up with the weekend. We’ve also been looking forward to the watching the International Space Station pass overhead at about 5pm. If you’ve got Monday blues, this photo’s for you. A mountain in the Andes mountain range taken from aboard the ISS.

Website Changes – New Product Page

November 8, 2010 | eSpares Updates | No comments

The main objective with the redesign of our product landing pages was to get rid of all the clutter. Have a look this is the old design…

And now for the new….

We decided to get rid of the ‘Related Products’ column at the left of the page to allow the focus of the page be completely on the product you clicked on.

Another important area we wanted to look at was the “Fits the following Appliances” section:

The new design has appliance models listed in a table format. Once you select your model and appliance type you can easily find your model number and be sure this is the part you need.

One of our favourite new features is an add to basket box that follows you as you scroll down the page so you don’t have to waste time scrolling back to the top of the page to add it to your basket once you have made your decision to purchase the product.

Overall I feel the newly designed product pages will make it easier and quicker for customers to be confident the part fits their appliance, making their time spent on the website a more relaxed and enjoyable experience.

Who Contributes to the eSpares Blog?

September 14, 2010 | eSpares Updates | No comments

Today I realised that ever since we started the blog, we’ve never formally introduced ourselves. That’s more than six months and almost 80 blog posts, and you could say that’s just bad manners. So let me put things right for you, reader. I know you can see who contributed what with those natty little photos at the bottom of the post, and there’s an About Us page too, but let me do this properly.

Since we started this blog, we’ve had several contributors. Samara used to post, but she has since decided, probably quite sensibly, to live in California. I’ll certainly be quite envious as the days shorten as we get closer to Christmas.

But let me give you a quick rundown on the current contributors. There are six of us – all five members of the Marketing team, and an IT brain as well…

Matt is our Marketing Director, you may remember him from such films as How a tumble dryer works. He’s the boss of the Marketing team, and also stars in loads of How To videos. He tends to blog about technical spare part stuff as well as sharing great money saving tips.

Next there’s our Web Analytics Manager Mike. He’s the guy who goes over our site’s visitor stats with a fine tooth comb – which is why you’ll see him blogging about stuff like eSpares supplying spare parts to 122 different countries.

We’ve got over 140 videos, and Gabe is the guy responsible for shooting and editing them, deciding which videos people want to see and all the logistics that go along with it. He also manages all our video channels – so with Gabe, posts are gonna be pretty video-centric.

Esmé is our Designer – every page on the whole of our website has been designed by her with a whole lot of talent and a good amount of patience too. We constantly try to improve the look and feel of the website, and you’ll see her periodically blog about site updates and improvements. It’s our IT department who make these improvements come to life, with their endless coding, testing and all the technical stuff (a complete mystery to me). David is our IT Director and although he’s not posted yet, we’ll let him off – they’re pretty darned busy in the IT department.

Last of all there’s me, Rory. I’ll be the most regular poster and will post about anything at all, from our new office stereo system to cool videos of mini water cannons.

You’ll be hearing from us soon…

(Left to right) Matt, Esmé, David, Mike and I – the eSpares bloggers. Gabe’s not in it because he’s off today!

Chicken Salad Peppers

Bank Holiday Call Centre Opening Times

August 27, 2010 | eSpares Updates | No comments

Our Call Centre is closing at 6pm today, Friday 27th August, and will remain closed for the duration of the Bank Holiday weekend. It will reopen on Tuesday 31st August at 8am. In the meantime, enjoy your long weekend, and let’s hope the weather holds out.