Call Times – Bear With Us!

It’s very cold and particularly snowy around the whole of the country at the minute; and you know what snow and the like does to our transport system. Unfortunately a number of our staff have been affected, including those who work in the Call Centre and take your calls.

We understand that a lot more people will be staying at home today, and may be using that time to catch up with appliance fix-its. So the situation we’re facing is potentially more calls coming in with fewer staff to answer those calls. We do apologise if it takes a while to get to your call, but please bear with us, we are doing our best to get to you as soon as possible.

In the meantime, if you’re lucky enough to have an unexpected day off, get yourself down the park with a sled and a carrot (for the snowman’s nose) and enjoy.


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