Name: Tofik Saad
Job title: Customer Support Supervisor
Length of time at eSpares?
Most recent CD purchase/download?
Paolo Nutini – Sunny Side Up
Favourite TV shows?
Family Guy, Scrubs, Black Books, Heroes, Bottom, 24, Boston Legal
What stresses you out?
QPR losing games, so I’m stressed all the time
What do you do to relax?
Listen to classical music, jog, sit on Brighton Beach
Why are we here?
To enjoy the journey
Who is your role model?
Is there anyone you’d like to fight?
Cilla Black (my arch nemesis) and the whole cast of Hollyoaks (past and present)
What are you up to this weekend?
My dissertation (boring)
You’re in a time-machine – where would you go?
Japan, Samurai era
Is it you that makes a mess in the Unit 21 kitchen?
Me! Never! I have a warrant out for the culprit. There is a reward don’t you know?
Favourite spare part, including ES number?
Fridge lower bottle shelf ES478390
The funniest thing that has happened to you at work?
When doing a cheque order we have to give the customer our address so that they can send their cheque. I took a call for an old aged pensioner, who had difficulty hearing. So the first line of the address, which is eSpares Ltd, took 10 minutes for the customer to spell correctly. Then the rest of the address took another 25 minutes (Unit 13-14 Chelsea Wharf, 15 Lots Road, London SW10 0QJ). She then asked me for my name, which to my surprise the customer couldn’t spell but was adamant that she would take it, so that took another 10 minutes for her to jot down. And it was only for an order that was under £10 but we both laughed at the situation.
Ideal holiday scenario?
On a beach and it’s 35C in the shade
What are your chances of winning the eSpares bowling competition tonight?
No chance [And he didn’t]
Who do you want to be interviewed next?
Lloyd [our Business Development Manager]