April 14, 2010 | General Appliance Care & Advice |
One of the obstacles that we’ve had with our help videos is that we’re a bit limited to the appliances featured based on what our team members own. We’ve got to hold our hands up, we’re a thrifty bunch and we didn’t want to shell out a lot of money on new appliances for our videos.
Mike got the idea to source old broken appliances on eBay, trying to get them as cheaply as possible, just to see what we could get.
Here’s what we bought…Read more
March 24, 2010 | eSpares Updates  |  General Appliance Care & Advice |
Since launching our product reviews functionality in November 2008 we’ve had 22,951 reviews left on our website. Every day it’s my job to read all the new reviews on our site to see what our customers are saying about us. We’ve learnt a lot from our customers through the reviews they leave; they’ve told us what we can be doing better and which help videos we should shoot next. We’ve made changes to our business based on the feedback we’ve gotten, it’s been truly invaluable.