Are You a Customer Service Guru?

April 9, 2010 | Uncategorized | No comments

We’ve started our search to recruit an excellent Customer Support & Sales Advisor to join our team.

Providing a top rate service to our customers is our absolute priority and the successful candidate will need to demonstrate excellent communication and sales skills, be flexible and professional. You will need to be computer literate and be very comfortable navigating around websites and intranets. You must be fluent in English and have had experience in delivering great customer service in a previous role. We’re looking for someone with a ‘can-do’ attitude who can take ownership and continually strive for improvement.

We have a great working environment, the team is vibrant, young and friendly and our offices look out onto the river Thames in Chelsea.

Main duties include:

• Dealing with high call volumes from customers wishing to place orders for their appliances
• Chasing enquiries for expected deliveries
• Processing returns and cancellations
• Liaising with our suppliers
• Using appropriate software programs to locate parts

This is a permanent/ full time position, working 5 (40 hours a week) out of 6 days. The call centre operates a shift pattern which includes working weekends. Our opening hours are 8am – 6pm, Monday – Saturday.

To apply please email your CV and a covering letter explaining why you’re perfect for this eSpares job. The email address to use is: callcentrejobs@espares.co.uk.