I love customer reviews. Being a bit thrifty myself, it makes me feel particularly good when a customer says that we helped save them money. Here are my two favourite money saving reviews from the last week.
This winter in the UK was particularly harsh for freezing temperatures. If water was left in your pressure washer it may have frozen, expanded, and damaged your machine. If this is the case you’ll need some Karcher pressure washer spares.
If taken care of properly your vacuum cleaner will last you quite a long time. We’ve got loads of articles in our Advice Centre that will guide you through what to do if your vacuum cleaner has lost suction. In our latest video our Marketing Director, Matt, will guide you through how to replace the power cable and reel on a Hetty (or Henry) vacuum cleaner.
Integrated kitchen appliances will make any kitchen look stylish, modern and crisp. But what do you do if one of the appliances that your kitchen has been meticulously built around breaks? It’s understandable that you may be concerned that you’ll have to redo your whole kitchen just because ovens are no longer made to the same dimensions of your broken integrated one. Before you get too worried make a note of the brand, model number and serial number* of your appliance and check the eSpares website to find the spares you need to fix your integrated appliance.
Do retailers and businesses belong on Twitter? Our answer is yes; particularly if they want to offer superior customer service and accessibility. If, as a business, you are looking to represent your brand via Twitter we would recommend that you write a letter of intent for your customers. If you’d like an example of what we’re talking about here’s our Twitter Manifesto.Read more
As this was the most requested video topic from our customers, we’re quite pleased to have finished production of our video ‘How To Replace a Washing Machine Door Handle‘. The door handle on a washing machine is susceptible to wear and it’s not uncommon for it to break; particularly if you’ve got a heavy-handed member of your household. The good news is that a washing machine door handle is inexpensive to replace and easy to fit, in this video Mike demonstrates how it’s done.Read more
You’ve probably noticed that we’re big on the idea that fixing an appliance with spares can save you a lot of money. In the last 24 hours we’ve received some fantastic customer reviews that reaffirm our view that the equation “fixing it yourself = saving money” is 100% true. Here are our favourite money saving reviews from the last 24 hours.
Like any retailer there is also a level of seasonality in our business. In the winter months it seems that people mostly are interested in cooker spares and in the summer it’s gardening spares. To make the most of this we’ve been spending a significant amount of time creating new videos that focus on how to keep your lawnmower and trimmer in top shape.
I would hazard to bet that the majority of people who shop online don’t give a second thought to the experience except for when things go wrong. One of the many secrets to being a successful online retailer is to continually test the usability of your website with members of the public. Fundamentally, as an online retailer, what you want to test is that people who are unfamiliar with your brand have confidence buying from it. In order to achieve this your website has to run smoothly and look great.