Our video team has once again been at work to bring you our latest offering which demonstrates how to replace the pre-motor and HEPA filters in the VEC-21 Pet Essentials cleaner. Replacing and regularly maintaining the filters on your vacuum cleaner, as recommended by the manufacturer, is very important.
As a retailer one of our business objectives is to increase customer satisfaction by ensuring that you get the right product every time. In the world of spare parts we acknowledge that it can be a bit confusing to find the correct part the first time around.
We carried out a piece of research in November 2009 that looked at how much repair companies would charge to carry out five common repair tasks. The idea of the research was pretty straightforward: to highlight the potential cost saving that our customers were making by fixing it themselves. The research was carried out fairly. I personally obtained quotes from 3 well-respected national repair firms for the five tasks. They were all given the same make and model of appliance to fix and the same location for the job. I then averaged the quotes and compared this to the cost of buying from eSpares (including delivery) to derive the cost savings. You can see a summary of the findings here.
Since launching our product reviews functionality in November 2008 we’ve had 22,951 reviews left on our website. Every day it’s my job to read all the new reviews on our site to see what our customers are saying about us. We’ve learnt a lot from our customers through the reviews they leave; they’ve told us what we can be doing better and which help videos we should shoot next. We’ve made changes to our business based on the feedback we’ve gotten, it’s been truly invaluable.
The weather in London has been slightly less abominable in the last few days, people have been venturing outside with little more than t-shirts and the odd sunbather (perhaps misguided) has been spotted in green areas. Spring must be upon us.
I’ve got to hold my hands up to say that I’ve never fitted a lawnmower motor before. To be quite frank I would have found this task daunting and may even have considered just replacing the whole lawnmower if the motor bit the dust. Read more
If you’re looking for advice on how to fit that new lawnmower belt this new video is for you.
After the coldest UK winter in 30 years it’s been a relief that spring is finally breaking. In preparation for spring/summer 2010 we shot a series of lawnmower repair videos in February which we’re slowly launching in our Advice Centre and on the eSpares YouTube Channel.
Certainly my favourite part of this video series is watching Helen try to maintain her enthusiasm for lawnmowers; outside in the cold, wet and dark wilds of London.
We’re pleased to announce the latest addition to our video arsenal, replacing Flymo levers. If you’ve managed to damage your lawnmower’s control levers whilst wrangling it out of the garden shed than this video is for you.
We’ve always thought that we were missing a trick by not having video content for the pressure washers we offer. Whilst we clearly list the features of each pressure washer we sell, it’s not universal knowledge what exactly 100 bar of water pressure really means or what level of clean you can expect from the dirtblaster lance. If our customers could see how truly easy (and fun) Karcher pressure washers are to use surely it would make the decision of which one to purchase much easier. In basic terms we simply wanted to demonstrate how a pressure washer works. These first two videos demonstrate the functionality of the Karcher pressure washers.