Extended warranties offer poor value for money for most consumers. That was clear finding of a piece of research that we published earlier this year – The Billion Pound Waste of Money. We commissioned a detailed report and conducted an extensive survey into the extended warranty market to get a better understanding of what’s going on. We passed on our findings to the Office of Fair Trading and urged them to investigate.
Showing posts from: General Appliance Care & Advice
As you’ve no doubt seen, we make videos so that the people we supply parts to have a helping hand when fitting them. Sometimes the people we supply parts to make the videos themselves. We like it when this happens.
It is a great pleasure to announce that today’s post has been written by a guest. This guest is a customer who got in touch via Twitter after buying a couple of parts to repair his broken dishwasher, and decided to blog his Fix-It Story. Without any further ado, I leave you in the capable hands of Jonathan Crouch…
January is traditionally a month in which people knuckle down and try to stick to their resolutions. Gym membership applications go through the roof, schedules are cleared for family time… if you think about it, it’s actually a positive and uplifting time of year.
The unexpected expense of a broken appliance is not something any of us needs right now. Thankfully, the Advice Centre is packed full of helpful videos and articles that show you how to fix it yourself, as well as maintenance tips that help prolong the life of your all your appliances.
Picture the scene, your four year old is maniacally unwrapping the remote control car he’s been banging on about since at least September. Overcome with joy at finally receiving the toy he’s been after so long, he immediately wants to take it for a test run. He grabs the controller, pushes the forward joystick…
nothing. Read more
The digital switchover is well under way. Have you switched over yet? If you’re not sure, Digital UK have a location checker on their website, which tell you if you’ve switched over, or if you haven’t, the year in which it’s scheduled. The switchover has been rolling out to various parts of the country since 2007; we’re currently about 60% through the process – it finishes in 2012.Read more
User submitted reviews are such a vital part of the online buying process that we no longer simply hope we’ll find them; we expect them to be there. Reviews add objective opinion and harness the most powerful marketing tool in the world: word of mouth. And it’s not just about finding products that only have great reviews.
Over the last year or so we have been making an effort to provide a more helpful ‘fix it yourself’ (FIY for short) web experience by creating our own ‘How To’ videos. At the time of writing we’ve got over 130 videos, with 750,000 total views, across 12 video sites. The vast majority of these are viewed on our Advice Centre and YouTube channel.
However, we are just a small drop in the web’s ‘How To’ ocean. Here’s a look at some of the best FIY the web has to offer…