We carried out a piece of research in November 2009 that looked at how much repair companies would charge to carry out five common repair tasks. The idea of the research was pretty straightforward: to highlight the potential cost saving that our customers were making by fixing it themselves. The research was carried out fairly. I personally obtained quotes from 3 well-respected national repair firms for the five tasks. They were all given the same make and model of appliance to fix and the same location for the job. I then averaged the quotes and compared this to the cost of buying from eSpares (including delivery) to derive the cost savings. You can see a summary of the findings here.
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Since launching our product reviews functionality in November 2008 we’ve had 22,951 reviews left on our website. Every day it’s my job to read all the new reviews on our site to see what our customers are saying about us. We’ve learnt a lot from our customers through the reviews they leave; they’ve told us what we can be doing better and which help videos we should shoot next. We’ve made changes to our business based on the feedback we’ve gotten, it’s been truly invaluable.